Student Help Desk

Josh Edlin provides support to School of Law students for exam software, the Odyssey client/wireless access, the University-distributed version of Symantec Antivirus, and Lawnet access issues. Support for student-owned laptops is subject to the Support Policy (below). Josh's work station is in the Law Library's Basement Computer Lab, and his Fall 2007 schedule is:

Support Policy

Software

The School of Law IT staff will provide support to law students for the installation, configuration and troubleshooting of certain applications specifically required or distributed free of charge by the University of Louisville or the School of Law, including:

• Symantec Antivirus
• Odyssey Wireless Client
• Exam4
• CALI Lessons

The School of Law IT staff is not obligated to support any operating system or software application not specifically named above. Students are urged to obtain support, as needed, from their computer's manufacturer or software vendor, whichever is appropriate.

Hardware

The School of Law IT staff will not support student-owned computer hardware, including portable storage media. Students are urged to obtain support, as needed, from their computer's manufacturer or hardware vendor, whichever is appropriate.

Wireless Network Security

(a) Microsoft Windows Computers

(i) In order to protect the integrity of the University of Louisville's wireless network and computers accessing that network, including the student's own computer, any student wanting access to the University of Louisville's wireless network, including that part of the network installed in the School of Law, must use the Odyssey wireless client, which uses the UofL ULink user name and password for authentication.
(ii) To obtain the Odyssey wireless client, the student must also install, or allow a School of Law IT staff person to install, the University-distributed version of Symantec Antivirus. In many cases, this will require that the student uninstall, or allow a School of Law IT staff person to uninstall, other antivirus and/or antispyware applications previously installed on the student's computer.

(b) Apple Macintosh Computers

(i) The Odyssey wireless client is only available for computers running the Microsoft Windows operating system. However, Apple Macintosh computers running OS 10.3 or later can also access the wireless network using network tools bundled with the operating system. The Law School and IT staff make no representations or guarantees that this functionality will continue to be included in future versions of the Mac OS.
(ii) To obtain access to the University's wireless network using Mac OS X, the student must also install, or allow a School of Law IT staff person to install, the University-distributed version of Symantec Antivirus for Mac. In some cases, this may require that the student uninstall, or allow a School of Law IT staff person to uninstall, other antivirus and/or antispyware applications previously installed on the student's computer.