Microsoft Outlook/Exchange Problems

Thank you all for your patience during the recent e-mail migration. While most of the process went smoothly, there have been some problems reported with Microsoft Outlook/Exchange, the University's new e-mail, calendar and task management system. Below, you will find several opportunities to address the post-migration problems of which the law school IT department is aware.

If you have experienced, or are experiencing, a problem, and you don’t see it listed below, please submit a Support Ticket Request so that we can assist you. Please choose "Outlook/Exchange" from the list of Help Topics when you submit your ticket.

Updated 1/10/2012

Problems

Click the reported problem to find its solution or scroll down the page to see all known problems and solutions.

  1. GroupWise is not forwarding all my mail.
  2. Synchronization log e-mails
  3. Windows installer pops up every time when using the search function in Outlook.
  4. Outlook repeatedly prompts you for a password.
  5. Access to M+ archives
  6. Your outgoing e-mail is being sent with the wrong e-mail address.
  7. Pictures are not displaying in e-mails.
  8. Spell-check/grammar-check is not happening automatically.
  9. Important messages being sent to Outlook’s Junk E-mail folder.

Solutions

  1. GroupWise is not forwarding all my mail.

     

    Log into GroupWise and look in the Junk Mail folder to see if there are messages that were not forwarded to Outlook. If there are not or you do not have a Junk Mail folder, you do not have this problem.

    If you do have Junk Mail Handling enabled in GroupWise, you must disable it in the GroupWise desktop client. The Web version does not offer control over junk mail handling.

    1. Start up GroupWise just as you used to.
    2. Click the Tools menu.
    3. Click Junk Mail Handling.
    4. Uncheck every check box, then click OK.

    Forward e-mails in the Junk Mail folder to Outlook.

    1. Click on the Junk Mail folder to open it.
    2. Forward to your Exchange address (e.g., "username@exchange.louisville.edu") each e-mail you want to keep that arrived since you were migrated from GroupWise to Exchange.
  2. Back to Problems.


  3. Synchronization log e-mails

     

    If you received them at first but no longer do, then you don’t have a problem. If you still receive synchronization log e-mails, please ignore/delete them.


  4. Windows installer pops up every time when using the search function in Outlook.

     

    Contact UofLLawIT@louisville.edu to have Outlook re-installed.

  5. Back to Problems.


  6. Outlook repeatedly prompts you for a password.

     

    Be sure your ULink user name is preceded by "AD\" (e.g., "AD\fmlast01"). "AD" stands for "Active Directory" and is the Windows network domain the University now uses to authenticate most log-ins.

  7. Back to Problems.


  8. Access to M+ archives

     

    If you didn’t save any GroupWise archives back in April, this does not affect you. If you did save GroupWise archives before the migration in April 2011, University IT is in the process of improving M+ archive access in Outlook. For now, please bookmark or add to your Favorites https://emailarchive.louisville.edu/index.html and access your GroupWise archives through the M+ Web interface.

  9. Back to Problems.


  10. Your outgoing e-mail is being sent with the wrong e-mail address.

     

    You may have noticed you can no longer send messages to listservs to which you are subscribed or have otherwise discovered that your outgoing e-mail address is no longer what you had always used. This problem is not a result of the migration from GroupWise. It's actually a consequence of a PeopleSoft update University IT deployed in summer 2011. To ensure your outgoing e-mail address is correct, or to correct it if it is wrong:

    1. Log into ULink.
    2. Click Email Addresses.
    3. Make sure Exchange Email Account is checked as Preferred and the Primary Nickname that is checked is the one you had always used as your University e-mail address.
    4. Log out of ULink or close the browser window or tab.
  11. Back to Problems.


  12. Pictures are not displaying in e-mails.

     

    Because of a default security setting in Outlook (and most other e-mail clients), images embedded in e-mail messages, especially those from a mailing list or vendor such as Travelocity or Amazon, may not display. In descending order from the very broad to the very specific, you can do one of three things to display embedded images: 1. Disable the security setting completely so embedded images display automatically; 2. Add "trusted" senders or their domains to a Safe Senders List so only images from those senders display automatically; or 3. As you receive messages, right-click on blocked images to display them one by one.

    1. Disable the default security setting completely.
      1. Click the File tab, then Options.
      2. Click Trust Center.
      3. Click the Trust Center Settings button.
      4. Click Automatic Download and un-check Don’t download pictures automatically in HTML e-mail messages or RSS items.
    2. Trust the sender of that e-mail.
      1. In an open message that was sent from that e-mail address or domain, right-click one of the blocked items.
      2. Click Add Sender to Safe Senders List or Add the Domain(@example.com) to Safe Senders List.
    3. Download pictures as you want to see them on individual e-mails.
      1. Right-click one of the blocked items.
      2. Click Download Pictures.
  13. Back to Problems.


  14. Spell-check/grammar-check is not happening automatically.

     

    The spell-check and grammar-check features are shared among all the applications in the Microsoft Office Suite, which includes Word, PowerPoint, Excel, and Outlook. If you have Outlook 2010, but an earlier version (2003 or 2007) of Office, spell-check and grammar-check will not work in Outlook.

    As we get all faculty and staff upgraded to MS Office 2010, the spell-check and grammar-check features will be available to you in Outlook. Once they are, here is how to enable them:

    1. Click the File tab, then Options.
    2. Click Mail on the left side.
    3. Check Always check spelling before sending.
  15. Back to Problems.


  16. Important messages being sent to Outlook’s Junk E-mail folder.

     

    You can take either of two approaches to managing junk e-mail:

    • The first approach is to leave automatic filtering enabled and regularly review your Junk E-mail folder's contents, adding individual senders to your Safe Senders List as messages arrive.
    • The second approach is to disable automatic filtering and add junk mail senders to your Blocked Senders List as messages arrive. Messages from blocked senders will then go into your Junk E-mail folder.
    1. Leave automatic filtering enabled. This procedure will move individual messages from the Junk E-mail folder to your Inbox, and new messages from those senders should not be filtered to the Junk E-mail folder again.
      1. Select the Junk E-mail folder and select a message that is not junk, then click Junk.
      2. Click Not Junk.
    2. Disable automatic filtering. Choosing this approach means you will have to add junk mail senders to your Blocked Senders List as messages arrive in the Inbox.
      1. Click Junk.
      2. Click Junk E-mail Options.
      3. Select No Automatic Filtering.
      4. Add junk messages in your Inbox to the Blocked Senders List by selecting the message whose sender is to be blocked.
      5. Click Junk.
      6. Click Block Sender.
  17. Back to Problems.