Welcome, Christie Ballenger
Please welcome Christie Ballenger to the Brandeis School of Law.
Ms. Ballenger is the new User Support Manager in the Information Technology department, and starts today, Monday, October 3, 2011. She will spend her first day attending the university's new employee orientation. Her first day in the law school will be Tuesday, October 4.
Ms. Ballenger holds an associate’s degree, with high distinction, in computer information systems from Elizabethtown Community College and MCP (Microsoft Certified Professional) and MCSE (Microsoft Certified Systems Engineer) certifications. Christie has worked in an academic setting since 1999, first as a help desk technician, then as a data coordinator, at Elizabethtown Community and Technical College, where she has been responsible for maintenance of student records in PeopleSoft, among many other duties.
Since 2008, Christie has also worked for Best Buy’s Geek Squad, diagnosing hardware, software and network issues, and performing hardware and software upgrades and operating system installations for customers.
As user support manager, Ms. Ballenger will be responsible for providing support and training to faculty, staff and students in the use of desktop software and hardware in offices, classrooms, labs, and clinic. Very soon, she will begin meeting with administrative departments, faculty, staff and students to discuss and assess those groups' training and support needs and to begin developing appropriate responses, materials and programs. Also, the information technology department will begin hiring undergraduate work-study students to provide frontline support for student computing and expand availability to evenings and weekends.
Ms. Ballenger's office is room 119 in the information technology hallway. Her phone number is 502-852-2560, and her e-mail address is firstname.lastname@example.org.